Privacy Policy

Effective Date: May 01, 2025

Fronsline ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website https://www.fronsline.com and use our services, including our ChurchBell church management software.

This Privacy Policy has been designed to comply with applicable Indian laws, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

1. Information We Collect

We collect the following types of information:

1.1 Personal Information
  • • Contact information (name, email address, phone number, organization details)
  • • Payment information (processed securely through our payment processor, Stripe)
  • • Account credentials for our ChurchBell service
  • • Communication records when you contact our support team
1.2 ChurchBell Data

For our product ChurchBell, we collect and store only the data that the churches provide, which may include:

  • • Church member details
  • • Attendance records
  • • Donation and offertory records
  • • Event information
  • • Other church-related information as input by authorized users
1.3 Technical Information
  • • IP address
  • • Browser type and version
  • • Device information
  • • Log data
  • • Cookies and similar tracking technologies
2. Purpose of Data Collection

We collect and process your information for the following purposes:

  • • To provide and maintain our services, including ChurchBell
  • • To process payments and manage subscriptions
  • • To provide customer support and respond to inquiries
  • • To send service-related communications
  • • To improve our services and develop new features
  • • To comply with legal obligations
  • • To detect and prevent fraudulent activities
3. Data Ownership and Access

All data entered into the ChurchBell platform is owned by the respective church that enters it.

  • • Each church has exclusive access to its data.
  • • Fronsline will never sell, share, or use this data for any marketing or third-party purposes without explicit consent.
  • • We do not use any ChurchBell or website development data for analytics or advertising purposes without your consent.
  • • You have the right to access, correct, or delete your personal information at any time by contacting us at support@fronsline.com.
4. Disclosure of Information

We do not disclose any personal or business data to third parties, except in the following limited circumstances:

  • • With service providers who help us operate our business (such as payment processors)
  • • When required by law or legal process
  • • To comply with government or regulatory authorities
  • • To protect our rights, privacy, safety, or property
  • • With your explicit permission

Any third-party service providers with whom we share information are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.

5. Data Security

We implement industry-standard security measures to protect your data:

  • • End-to-end encryption for sensitive data transmission
  • • Secure data storage with access controls and authentication mechanisms
  • • Regular security audits and vulnerability assessments
  • • Data backup procedures to prevent accidental loss
  • • Staff training on data protection and security practices

While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach affecting your personal information, we will notify you in accordance with applicable law.

6. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance user experience and collect information about how our services are used. These technologies may collect information such as your IP address, browser type, the pages you visit, and time spent on those pages.

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our services.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When you terminate your ChurchBell subscription, we will retain your data for a period of 30 days, after which it will be permanently deleted unless retention is required by law.

8. Your Rights

Under applicable data protection laws, you have the following rights:

  • • Right to access your personal information
  • • Right to rectify inaccurate or incomplete information
  • • Right to erasure (deletion) of your personal information
  • • Right to restrict processing of your personal information
  • • Right to data portability
  • • Right to object to processing of your personal information
  • • Right to withdraw consent at any time

To exercise any of these rights, please contact us at support@fronsline.com.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our servers.

10. Third-Party Links

Our website may contain links to other websites. We are not responsible for the content or privacy practices of those sites. We encourage you to read the privacy policy of each website you visit.

11. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside India and choose to provide information to us, please note that we transfer the information to India and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Effective Date" at the top of this page. We will notify you of any material changes by prominently posting a notice on our website or by sending you an email.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

  • • Email: support@fronsline.com
  • • Phone: +91 8128048128
  • • Address: Fronsline Technologies, Tiruchirappalli, India